1. Overview
At Score Code Technologies, we are committed to providing high-quality digital solutions and consulting services. Due to the nature of our work, which is often personalized and project-based, our return and refund policy varies depending on the type of service or product delivered.
2. General Policy
As a service-based company, returns are not applicable. However, we do offer partial or full refunds under specific, predefined conditions outlined below.
3. Refund Eligibility
Refunds may be considered in the following cases:
a. Consulting Services
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If you cancel a booked session at least 48 hours in advance, you may request a full refund.
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Cancellations made within 24–48 hours may be eligible for a 50% refund.
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No refunds will be issued for cancellations made less than 24 hours before the session.
b. Custom Development Projects
Refunds for software, web, or mobile development services are evaluated on a case-by-case basis, depending on:
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Stage of project development
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Deliverables already completed
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Client’s contractual obligations
Non-refundable if:
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Work has been delivered as per signed agreement
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Delays or dissatisfaction are due to unclear or changing requirements from the client side
c. Digital Products or Subscriptions
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Refunds will be issued only if the product is defective, non-functional, or not delivered as promised.
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Requests must be submitted within 7 days of delivery.
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Ongoing subscriptions may be canceled anytime, but pro-rata refunds are not guaranteed unless specified in the subscription terms.
4. Non-Refundable Items & Services
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Setup fees, licensing costs, or third-party tools purchased on your behalf
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Completed strategic consulting hours
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Custom-coded deliverables that have already been shared
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Templates or documentation once downloaded
5. Refund Process
To request a refund, please email us at billing@score-code.com with the following details:
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Full Name
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Invoice Number
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Service/Project Name
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Reason for Refund Request
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Supporting Evidence (if applicable)
We typically respond within 5–7 business days. Approved refunds will be processed within 10 business days, using the original method of payment.
6. Dispute Resolution
If you are dissatisfied with the outcome of a refund request, you may request an escalation to our customer success team. We are committed to resolving all disputes in a fair, transparent, and timely manner.
7. Policy Updates
We reserve the right to update or modify this Refund Policy at any time without prior notice. The updated policy will be posted on our website with an effective date.